Frequently Asked Questions
Everything you need to know about your science-backed skincare journey.
How long does it take for my order to ship?
Orders are typically processed within 1-2 business days. Standard shipping takes 3-5 business days for domestic orders, while international shipping may take 7-14 business days depending on the destination.
Are Skincare by Dr V products suitable for sensitive skin?
Yes, our formulations are dermatologist-developed with a focus on skin barrier health. We recommend performing a patch test on your inner wrist 24 hours before full application.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you experience an adverse reaction, please contact our support team with photos to discuss our satisfaction guarantee.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the customer.
Are your products cruelty-free?
Absolutely. Skincare by Dr V is committed to ethical beauty; we do not test our finished products or ingredients on animals at any stage of production.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website where you can monitor your delivery's progress in real-time.